Frequently Asked Questions
Everything you need to know about getting your roll on.
How do I determine the right size for my Heelys?
Heelys generally fit true to size, similar to standard athletic sneakers. We recommend checking our size chart for specific measurements, and if you are between sizes, we suggest ordering the larger size for a more comfortable fit.
Can I wear my Heelys as regular sneakers?
Yes! All Heelys come with a tool and plugs so you can easily remove the wheels and transform your shoes into standard walking sneakers whenever you prefer.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the wheels and tool are included in the return box to receive a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your wheels delivered faster.
Are Heelys safe for beginners?
Heelys are designed for fun and safety, but we highly recommend wearing protective gear including a helmet, knee pads, and wrist guards while learning to balance and roll.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.